Microsoft fails to deliver Android 11 for Surface Duo before the end of 2022

Dorsum in September, Microsoft confirmed to media that it was working on bringing Android 11 to Surface Duo V1 customers earlier the end of 2022. That news came subsequently the company had already said information technology planned to ship Android 11 for Surface Duo 1 in the summer of 2022. Unfortunately, as 2022 begins, Microsoft nonetheless hasn't delivered this crucial update.

This has left a sour taste in a lot of Duo users mouths, and rightly so. Microsoft for whatever reason has somehow managed to trip up at every hurdle when it comes to supporting the Surface Duo so far. Keep in heed that Surface Duo V1 hasn't received ANY bug fixes since July, probable because resources were shifted over to finalizing the Android eleven update instead.

Leaving Surface Duo V1 without issues fixes for half a year is frankly unacceptable given the state that the OS is in with Android ten. Surface Duo launched in an incredibly buggy state, and while Microsoft did begin fixing bugs and issues throughout the get-go half of 2022, the Duo is still in also buggy of a state to exist considered adequate, making the pause on bug fixes in the summer frankly heed boggling.

That'southward why nosotros've been holding out hope for the Android 11 release, equally it's understood that the Android 11 update has lots of fixes and enhancements that will bring the Duo one up to par with the Surface Duo 2 in regard to stability and features (where appropriate.) And then Android 11 not shipping in 2022 on Duo V1 has left Duo customers without any real improvements since the device launched 15 months ago.

I've said this before, but Microsoft is the problem with Surface Duo. If the Surface Duo was a Samsung, Google, or Apple tree production, you can bet that those companies would have done everything in their power to fix upward the product inside the get-go few months of it beingness on the market. They would have been responsive nearly issues, and would've kept its customers assured that improvements and fixes were on the way.

Meanwhile, hither in the Microsoft earth, I had to reach out to Microsoft to get an update on whether Android 11 would notwithstanding be arriving before the finish of 2022, and the company took a literal week to reply, coming dorsum without annotate, which was rather useless. It's a joke, information technology's unacceptable, and I can't believe Microsoft has the audacity to act like this given its terrible rail record with phones in general.

Microsoft should have taken my reaching out for annotate as an opportunity to be transparent with customers and ostend that the update wouldn't be arriving before the end of 2022, and then provide a new ETA or possibly fifty-fifty a short explanation as to why it would be late. That would have been proficient plenty. Delays happen, simply allow the states know beforehand so nosotros're non left disappointed.

I love Surface Duo as a concept. I love the hardware, I love the uniqueness of the form gene, and I truly believe dual-screen is a viable option for enhancing productivity on a mobile device. But Microsoft keeps making it harder and harder to recommend this production to people. I don't know how Microsoft thinks it's going to turn Surface Duo into a growth product if it keeps treating its existing customers like this.

Microsoft is going to be the sole reason this production ultimately fails if it doesn't start taking Surface Duo more seriously. Surface Duo 2 launched in a much better state, which hopefully means that a Surface Duo 3 will exist even meliorate out of the gate whenever that launches. Simply now Microsoft needs to prove to its existing customers that it's going to properly support Duo V1 and V2 with new features, bug fixes, and improvements on a regular basis throughout 2022.

Luckily, the expect for Android 11 on Duo 1 is almost over. My sources say the Android 11 update for Surface Duo is in fact done and should brainstorm rolling out once the update has been certified by Google and AT&T. Hopefully that will happen in the side by side couple of weeks.

Additionally, my sources say work on bringing the adjacent major Android release to Duo has already begun. I hear Microsoft has decided to skip Android 12 and jump direct to Android 12L for Duo instead. This is actually really good news, as 12L has a number of improvements that will do good the Duo grade cistron in meaning ways. I'm however to hear when 12L will drib for Surface Duo 1/2, but I do know the company wants to get it out much faster than it did Android 11.

I'g holding out hope that 2022 is going to be a better year for Duo users than 2022 was. I hope to see more updates, more new features, and more bug fixes on a regular basis. I think information technology's the least Microsoft can practise for its customers.

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